FAQs

What size bandana should I get?

Over the collar bandanas are meant to fit 1/2 to 3/4 around your pet's neck. If your pet is fluffy, you may wish to round up (please be mindful of length too). Feel free to contact us for specific recommendations for your dog or cat! If you require a larger opening for a bulky collar, please specify during checkout.

Extra Small: 5 1/2 inches wide, 3 1/2 inches long with at least a 1 inch opening

Small: 6 1/2 inches wide, 5 inches long with at least a 1 inch opening

Medium: 8 1/2 inches wide, 6 1/2 inches long with at least a 1 1/4 inch opening

Large: 10 1/2 inches wide, 8 inches long with at least a 2 inch opening

Extra Large: 12 1/2 inches wide, 9 1/2 inches long with at least a 2 inch opening

Extra-Extra Large: 14 1/2 inches wide, 10 inches long with at least a 2 1/4 inch opening
 

What size bow should I get?

Small: 3" wide x 2" high
Medium: 3.5" wide x 2.5" high
Large: 4.5" wide x 3" high
Extra Large: 5.5" wide x 4" high

 

How should I care for my bandanas or bows?

Bandana: Handwash or machine gentle cold, lay flat to dry, warm iron to get it back to it's crisp shape.
Bows: We recommend spot cleaning and air dry

 

When should I expect to receive my order?

Orders typically are mailed within 5 business days (M-F). Unfortunately once we ship, the package is out of our control as the postal service may still be experiencing delays. Please contact us for any specific concerns. 

 

What is your return policy?

We are not accepting returns due to COVID at this time. Please contact us if you have any issues or concerns after shipping as we wish for you and your pup and/or kitty to be happy! We request that you contact us within 14 days of delivery.

 

Can I cancel my order?

We do not offer cancellations, exchanges or changes to order as they go directly into production once ordered.

 

My order is showing delivered per tracking, but I have not received it yet. What should I do? 

If your order states that it is delivered but you haven't received it, please double check that your address provided at check out is correct. Please wait up to 7 business days to see if your package arrives. You may also wish to check with neighbors to see if they have received it.

 

I waited a week and my order still hasn't arrived, what do I do?

We ask that you reach out to USPS so they can better assist you with missing mail or lost packages.